Step 3: When the Mail window opens, click “Add”. Step 2: Click "User Account", then click "Mail". Step 1: Type “Control Panel” in Windows search and click Control Panel. The first thing to do is to Exit Outlook, then follow these steps carefully to create a new profile: You can delete the old email profile if you wish. Confirm that the email has left the Outbox folder and is in “check to see if the message is now in the Sent folder or still in the outbox.Ĭreating a new email profile is easy.Make sure you have an active internet connection.Disconnect and reconnect your internet connection.If it says “Working Offline”, “Disconnected”, or “trying to connect”, you have not connected to the internet. To check if you are connected to the internet, check the lower right-hand side of the Outlook screen. Make sure you have an internet connection. Outlook will not send emails if you are not connected to the internet. If you misspelled the recipient's email address, it could stop Outlook from sending. If the message can still be found in the outbox, proceed to the next step.Ĭheck if the recipient email address is typed correctly.
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